Improving Production and Quality Operations Management in Small and Medium-Sized Machining Enterprises Using IEC/ISO Manufacturing Operations Management Framework as a Reference Model

Abstract

Production performance and product quality are core indicators of operational effectiveness in the manufacturing industry. The activity model for Manufacturing Operations Management (MOM), established by the IEC/ISO 62264 standard, has become a widely adopted framework across global manufacturing sectors. This model integrates several key management activities enabling systematic and continuous improvement of operational efficiency. The Manufacturing Execution System (MES) plays a critical role, providing essential technical support for the implementation of the MOM framework. This study adopts a Process Reengineering approach and selects a representative small-to-medium-sized machining manufacturer—as the research object. Based on the activity reference model defined in IEC/ISO 62264-3, the study systematically examines potential deficiencies in the company’s Production Operations Management (POM) and Quality Operations Management (QOM). Specific improvement strategies and reengineered process proposals are subsequently developed. Following joint evaluation by senior cross-functional executives of the case company, including the CEO, the proposed strategies and process reengineering have received preliminary endorsement and recognition. The study outcome demonstrates the high valuable and practical feasibility of the proposed strategies, exceeding the case company's expectations and meet the study target and significantly enhancing operational maturity and management performance. laying a solid foundation for the subsequent implementation of production and quality operations management improvements. Keywords: Manufacturing Operations Management (MOM), Manufacturing Execution System (MES), Process Reengineering, Production Operations Management (POM), Quality Operations Management (QOM).