Test Method and Quality Standardization between Multiple Manufacturing Sites

Abstract

Department 41 produces and supplies its products to three production lines within the greater division. This product is a proprietary input to the next process in the supply chain. Historically, there have been two production lines within the United States in which products have been supplied. Since the start of 2012, a new production line has come online that is outside the United States (OUS). The startup of this production line has raised many quality issues. Quality standards have become a major issue with the startup of the new production line. The new production line has established different quality standards for incoming material when compared to the United States sites. The purpose of this research will be to standardize quality specifications and test methods between all three production sites and department 41. This study will employ standardization methods and the voice of the customer to establish meaningful quality standards and robust test methods that can be used at all manufacturing sites. The use of these methods will drive down customer returns and reduce cost.