Impacts of Digital Enablement on Daily Management in Manufacturing

Abstract

Company XYZ faced challenges with making their daily management system effective. To enhance the effectiveness of the daily management system, digital business intelligence dashboards and digital accountability boards were implemented. These digital solutions were displayed on TVs near two different production lines where morning meetings are held for each value stream respectively. The intended outcome for this system is to identify gaps to intended production outcomes, identify causes of the gaps, and increase follow-through on resolving those causes. Overall, the new system had a positive impact on pre-determined metrics. Of the metrics that were not affected by the intervention, they were not negatively impacted. The survey completed by stakeholders involved with the value streams studied indicated that they believed incorporating digital dashboards into the tiered daily management system is the right approach. These results are encouraging for the current system but are also challenged by the confidence level in the data provided. Stakeholders are still cautious of trusting the data provided, which can obstruct the teams from making decisions or making the correct decisions for production. It is recommended that Company XYZ improves data integrity as data availability increases. The findings support the expanded use of the digital dashboards to other areas in the plant.