Company Job Satisfaction Survey: Investigation and Intervention

File(s)
Date
2014Author
Bandy, Jonathan D.
Publisher
University of Wisconsin--Stout
Department
Training and Human Resources Development
Advisor(s)
Stachowski, Alicia
Metadata
Show full item recordAbstract
A job satisfaction survey was conducted for a company in central Minnesota. Two hundred and
forty nine employees completed a survey in the fall of 2013 (74% response rate) which assessed
overall job satisfaction and 9 specific dimensions: Pay, Performance, Supervision, Fringe
Benefits, Operating conditions, Nature of work, Coworkers, Communication and Contingent
Rewards. The survey also included open-ended questions that asked for employee input on their
desires and concerns about their work place. Overall, the results showed that employees were
moderately satisfied with their jobs across all 9 dimensions. Possible areas for improvement
included a desire for better communication throughout the company, and a stronger promotion
and advancement structure. The results were reported to the company management, and an
intervention for the communication and advancement structure was developed in cooperation
with the company. A company newsletter was launched and the management was encouraged to
facilitate more communication and recognition for work well done. To address the advancement
structure, the company worked with the researcher to complete a large scale job analysis and
update to all the job descriptions within the company.
Permanent Link
http://digital.library.wisc.edu/1793/95519Type
Thesis
Description
Plan B