A Qualitative Study on the Influence of Quality Systems in Meeting Performance Funding Criteria in Wisconsin Technical College System Institutions

Abstract

This case study investigated the influence of quality systems on meeting performance funding criteria in Wisconsin Technical College System institutions. Using qualitative text-analysis methodology, the case study identified the common processes, systems, values, and culture of Wisconsin Forward Award-recognized Chippewa Valley, Western, and Milwaukee Area Technical Colleges, looking for ways these characteristics were used for performance-based funding goal attainment. Sources analyzed included the colleges’ Wisconsin Forward Award application documents and evaluator feedback reports, and the transcripts of six interviews conducted with professionals with expertise in organizational effectiveness and performance funding at these institutions. The findings indicated that the entities shared quality, benchmarking, feedback, strategic planning, and budgeting processes and systems, as well as student focused values and culture. The case study conclusions suggested that these commonalities were not aligned with performance-based funding goals. Interviewees felt that it was too early to draw conclusions on their effectiveness. The researcher recommended consideration of the processes, systems, values, and culture shared by the investigated colleges by other technical colleges, and alignment of organizational practices with performance-based funding expectations. The suggested reorientation would benefit the financial stability and public accountability of Chippewa Valley, Western, and Milwaukee Area Technical Colleges, and improve their alignment with state priorities.