Browsing RDRC FY2021 Research Projects by Author "Ashton, Lydia"

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WI21-01: Using Online SSDI Conversations to Improve Communication and Outreach

Wong, Nancy; Ashton, Lydia; Choi, Jaeyoon; Puetz, Brett (Center for Financial Security, 2021)

Text analysis of data collected from online forum conversations, a form of user-generated content (UGC), reveals that Social Security Disability Insurance (SSDI) applicants and recipients, the “customers,” share concerns ...
WI21-01: Using SSDI Conversations in Online Forums to Improve Communication and Outreach

Wong, Nancy; Ashton, Lydia (Center for Financial Security, 2021)

Text analysis of data collected from online forum conversations, a form of user-generated content (UGC), reveals that Social Security Disability Insurance (SSDI) applicants and recipients, the “customers,” share concerns ...