Analysis of the influence of an in-house certification program on the development of pharmacy technicians in a large healthcare company
File(s)
Date
2019Author
Haynes, Alyssa M.
Publisher
University of Wisconsin-Stout
Advisor(s)
Stanislawski, Debbie
Metadata
Show full item recordAbstract
The purpose of this study was to investigate the influence of a pharmacy technician certification training program on the development of pharmacy technicians. This study focused on a large healthcare organization that sought to increase the successful certification of technicians in its corporate office setting. Dispensing errors, privacy violations, and other mistakes put patients and customers at risk, so having trained and certified technicians is essential. A mixed methodology was used for this study, which included historical research using existing quantitative data, and qualitative research via interviews with the program participants to gather additional data on their experience with the current course design. The training program is offered as a self-paced eLearning format during the participant's normal workday. Learners indicated that the eLearning format was convenient and effective at teaching topics surrounding pharmacy technician certification; however, it was found that the eLearning course was not producing desirable completion rates and final practice exam pass rates. Learners indicated that the amount of information in the course was overwhelming. They also indicated that having an instructor may have been more helpful, and more time and attention could be spent on complex topics such as pharmacy math and pharmacy law.
Subject
Pharmacy technicians
Medical care
Health care reform
Pharmacy
Permanent Link
http://digital.library.wisc.edu/1793/81265Description
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