The relationship between supply chain management and risk management in port operations

Abstract

A great nation develops even further with growing trade and business with other great economies. Splendid port operations play a huge role in realizing a well-developed industrialized economy. This paper will discuss the current organization structure, supply chain and operation logistics of port XYZ to further understand the potential areas of improvement and advancement. Port operations depends on a variety of factors like globalization, supply-chain capabilities, technology infrastructure, as well as people & leadership. This study used lean tools like 5S, kaizen workshops, surveys, questionnaires, technology infrastructure assessment and pilot prototype to develop a long-term sustainable solution. We sampled 25 participants from the 400 employees working at the port. Of these 25 employees, two were top management, 10 middle level, and 13 entry-level employees. Study findings revealed, that customers are using manual outdated systems of making payments and clearing cargos in the port. The management team of the port under study was found to be inefficient, which has resulted to delays in cargo delivery and clearance the port has witnessed losses, the reason being that the port lacks proper risk assessment, mitigation and management methods and no capacity building of employees, poor remuneration and their effort not recognized.