Use of enterprise social network for workplace communication in a financial services organization
Eisner, Gina R.
University of Wisconsin-Stout
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This study sought to look at the use of Enterprise Social Networks (ESNs) in the workplace as a tool for team communication and a place to foster a sense of community. A survey with 22 participants was conducted at a financial services corporation to determine the employees' perception of whether the chosen ESN, Yammer, provided an effective means of communication within teams and helped create a sense of community through special interest and employee resource groups. Participants responded to multiple choice and open-ended questions to provide insight into the use of the ESN and its perceived effectiveness. In general, participants felt that the ESN was an effective tool for communication within their team; furthermore, there was a correlation between using it more often (once a day or more) and finding it effective. However, the results were inconclusive as to whether the ESN helps to foster a sense of community in the workplace, and further research needs to be conducted on this topic.
Teams in the workplace.