| dc.contributor.author | Diehn, Sarah M. | |
| dc.date.accessioned | 2020-10-29T19:35:33Z | |
| dc.date.available | 2020-10-29T19:35:33Z | |
| dc.date.issued | 1998-05 | |
| dc.identifier.uri | http://digital.library.wisc.edu/1793/80701 | |
| dc.description | The purpose of this study is two-fold (1) to improve employee commitment
in the collections department of a bank by developing a communication based
training program designed by the author and (2) to develop a training program as
a prototype for other collection professionals in financial institutions. In the
process, several question relevant to training in this area will be asked and
answered. How committed are collectors to the collection position? Do
individual collectors respond better to individual or team goals as incentive to
complete the work task? Do part-time employees need different forms of training
versus full-time employees? The underlying assumption is that short-term
employees (people who have been employed in collections less than 1 year) are
not as committed to the profession as long-term employees and thus both groups
require different incentives. The other assumptions are: (1) a committed worker
is likely to remain with the position longer, and (2) a committed worker will more
likely be productive. Collectors are unique subjects because they need to
maintain individual and departmental goals and are evaluated in both areas of
performance. | en_US |
| dc.language.iso | en_US | en_US |
| dc.publisher | University of Wisconsin-Stevens Point, College of Fine Arts and Communication | en_US |
| dc.title | Credit Card Collections and Commitment : A Qualitative Study | en_US |
| dc.title.alternative | CREDIT CARD COLLECTIONS AND COMMITMENT· A QlJAI I TAT I VE STUDY | en_US |
| dc.type | Thesis | en_US |
