The purpose of this study is two-fold (1) to improve employee commitment in the collections department of a bank by developing a communication based training program designed by the author and (2) to develop a training program as a prototype for other collection professionals in financial institutions. In the process, several question relevant to training in this area will be asked and answered. How committed are collectors to the collection position? Do individual collectors respond better to individual or team goals as incentive to complete the work task? Do part-time employees need different forms of training versus full-time employees? The underlying assumption is that short-term employees (people who have been employed in collections less than 1 year) are not as committed to the profession as long-term employees and thus both groups require different incentives. The other assumptions are: (1) a committed worker is likely to remain with the position longer, and (2) a committed worker will more likely be productive. Collectors are unique subjects because they need to maintain individual and departmental goals and are evaluated in both areas of performance.