Show simple item record

dc.contributor.authorEspe, Troy
dc.contributor.authorWisniewski, Rebecca
dc.contributor.authorBartsch, Kendall
dc.date.accessioned2020-09-17T15:09:31Z
dc.date.available2020-09-17T15:09:31Z
dc.date.issued2020-09-17
dc.identifier.urihttp://digital.library.wisc.edu/1793/80559
dc.description.abstractPatrons were submitting an unsettling number of interlibrary-library loan requests for articles the University of Wisconsin-Stevens Point already owned electronically. Patrons could have accessed the full-text themselves but opted for ILL instead, thereby consuming staff time and delaying delivery. From 2017-2018, these unnecessary requests accounted for nearly 44% of ILL article borrowing transactions. Library staff suspected the confusion stemmed from Ex Libris Primo, which required a vexing, multistep process to download articles. In 2019, the UWSP Libraries integrated LibKey into Primo, condensing article downloads to a single link. In the first year with LibKey, ILL has experienced a substantial drop in unnecessary requests. Primo usability also has improved thanks to one-click article access. In this presentation, ILL staff will share results of implementing LibKey in Primo. Third Iron Co-founder Kendall Bartsch will add perspective on related findings from other libraries.en_US
dc.language.isoen_USen_US
dc.publisherInternational Group of Ex Libris Users 2020 Digital Conferenceen_US
dc.titleMissing Link: Optimizing Access to Reduce Unnecessary ILL Requestsen_US
dc.typePresentationen_US


Files in this item

Thumbnail
Thumbnail

This item appears in the following Collection(s)

Show simple item record