Keeping the adult learners engaged in the learning environment

Abstract

Companies experience an increase in costs when employees do not perform to their highest potential. For example, some of the claims representatives at Company XYZ lack in quality and quantity. A factor that can impact this is not reviewing the authorization and attaching the correct authorization to the claim. Not processing claims in an accurate manner, and the training program is inadequate. A survey of the claims representatives identified preferences for learning environments. Recommendations for future training for claims representatives at Company XYZ were developed. Based on the recommendations, additional training and re-training should be customized to the needs of the claims representatives. Effectively training claims representatives on guidelines for processing claims and changes in regulations can help reduce costs and improve the quality and quantity of claims processed.