The importance of training in employee quality of work
Lieffring, Leah K.
University of Wisconsin--Stout
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Company XYZ has added a new election period named OEP, and the requirements for using this election period have not been made clear to the 25 application processors in the Medicare and Retirement department. Errors are being made when utilizing OEP, causing delays in member enrollment. The goal of the study was to research the current training module for OEP and document what the shortcomings may have been. There were three processes for the data collection and data analysis in this study which were a problems/needs assessment, task analysis and a gap analysis to find any barriers for transfer of learning evident with the current OEP training. The barriers to the transfer of learning discovered were that the current OEP training lacked in defined objectives, knowledge testing and effective learning materials. These barriers are strong indicators why the current OEP training had failed for the Medicare and Retirement department.