Is recreation worth the wait? ǂb An exploration of wait time, satisfaction, and loyalty in recreational experiences
Mueller, Hannah Lee
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People wait in line for roller coasters, to get into concerts, and for the ski lift. While the intentions of recreational activities are to be enjoyable, waiting episodes become major threats to satisfaction. The purpose of this study was to explore the link between (a) wait time and satisfaction and (b) satisfaction and loyalty in recreational experiences. Data included surveys from 151 anglers who visited a fishing float located on the Mississippi River near La Crosse, WI from July through October 2017. Results suggested that waiting pastimes were linked to various measures of satisfaction. Actual or perceived wait time did not appear to have a significant relationship with satisfaction. Satisfaction with services and recreational experience produced significant correlations with loyalty measures. Finally, overall satisfaction was significantly correlated with all loyalty measures used in this study.
Recreation -- management
Recreation -- planning
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Unknown author (UW-Eau Claire News Bureau, 2009-05-27)
Descriptive study of physical recreation activity interests for summer school graduate students at the University of Wisconsin-La Crosse Kuenn, Douglas (1987-07-22)The purpose of this study was to design, develop, and administer a recreation interest survey to examine the distribution of summer school graduate students' participation levels in selected physical recreation activities. ...