Change in top administration; Contrast between Irving Shain and Donna Shalala; Personnel case; Library staff and Hayes-Hill retitling effort; Shalala's efforts to defuse academic staff unionization; Gapen's working relationship with System; Library budget; Automation; Collection development; UW-Milwaukee library; Circumstances of appointment as director; Problems encountered in first months; Staff reorganization; Relationship with directors of other campus libraries; Tension in periods of change; Library profession.