Handwritten letter or note from J.--Correspondence
Miles, Lawrence D.
Reichen, John E.
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Value Analysis (Cost Control)
Handwritten letter or note from J. E. Reichen, describing book by Philip Crosby, QUALITY IS FREE, which, though "rather negative" to VA/E, he feels offers two useful tools: "a 14-step program for introducing a quality improvement program," and a Quali