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Examining and evaluating front-line employees' service recovery competency at the ABC Restaurant and Lounge

dc.contributor.advisorJohnson, David A.en_US
dc.contributor.authorLan, Chih-Lungen_US
dc.date.accessioned2010-04-28T22:16:44Z
dc.date.available2010-04-28T22:16:44Z
dc.date.issued2008en_US
dc.identifier.urihttp://www.uwstout.edu/lib/thesis/2008/2008lanc.pdfen_US
dc.identifier.urihttp://digital.library.wisc.edu/1793/42747
dc.descriptionIncludes bibliographical references.en_US
dc.subject.lcshCustomer services--Evaluationen_US
dc.subject.lcshRestaurants--Employees--Training ofen_US
dc.titleExamining and evaluating front-line employees' service recovery competency at the ABC Restaurant and Loungeen_US
dc.typeThesis
thesis.degree.levelM.S.en_US
thesis.degree.disciplineTraining and Development Programen_US


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  • UW-Stout Masters Thesis Collection - Plan B
    This collection holds UW-Stout Masters Theses within the Plan B format. A selection of theses cannot be published and must be requested from the archives. Contact archives@uwstout.edu for access.

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