Examining and evaluating front-line employees' service recovery competency at the ABC Restaurant and Lounge

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Date
2008
Author
Lan, Chih-Lung
Department
Training and Development Program
Advisor(s)
Johnson, David A.
Metadata
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Permanent Link
http://www.uwstout.edu/lib/thesis/2008/2008lanc.pdf
http://digital.library.wisc.edu/1793/42747
Description
Includes bibliographical references.
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