Importance of developing multicultural diversity training program in the hotel industry in the Minneapolis area

Abstract

In the U.S hospitality industry, multicultural diversity has become one of the most important discussion topics. Therefore, researcher believes that developing multicultural diversity training programs is needed to build better work relationship among people who work together in hospitality industry. When the organization, management of the companies and all other associates will not be able to handle complex of ethnicity work environment, the confusion of dealing with “Multicultural Diversity” will soon become a huge controversial issue apparently. Due to comprehend the future possible multicultural diversity related issues and staying in the “melting pot” hospitality industry for a long time, organizations and management must understand the importance of multicultural diversity training and inquire profit from it. The main purpose of designating this study was to completing investigation of the literature on the related theme equipped with the purpose of the heart, which develops the criticism of the literature. If the importance that develops a multicultural diversity training program was discovered, the information found in this study was used in order to carry out recommendation in the hospitality organizations that are related to multicultural diversity training program development. Researcher’s learning objectives would be the growing consciousness of multicultural diversity training and increase sensitivity to the concerns of associates in groups different from their own work environment and business industry. Researcher would like to develop appropriate multicultural diversity training programs for hotel industry.