Human performance improvement for restroom cleaning at Waukesha County Technical College: change on-site training to performance improvement

Abstract

The study examined the move from On-Site Training to Human Performance Improvement. By using the Persuasive Approach Model and 100% Proficiency Checklist to meet customers needs, health, safety issues in restroom cleaning. The purpose of the study is to examine the improvements of restroom cleaning using the Persuasive Approach Model and 100% Proficiency Checklist to help identify the janitorial staff cleaning problems. The Persuasive Approach Model and 100% Proficiency Checklist demonstrates a better learning model for janitorial staff and the benefits to campus customers. The summary of the study provides recommendations for further research using the Persuasive Approach Model and 100% Proficiency Checklist in other areas of janitorial cleaning.