An evaluation of the training and development of adult students at the NTC Wausau, Wisconsin Salvation Army Learning Resource Center

Abstract

This study evaluates the NorthCentral Technical College Salvation Army Learning Resource Center (NTC SA LRC) adult training and development program and its usage of technology. This center is one of the many adult basic education training and development learning resource center sites of the NorthCentral Technical College (NTC). NorthCentral Technical College utilizes a room, rent-free, at the Salvation Army to provide training and development for those adults who require basic education skills, high school diplomas or job skills. The college provides the trainers, technology and materials. The program is funded by NorthCentral Technical College and grants from community foundations. Adults are referred to this program from an array of community groups including the Salvation Army, Transitional Living Center, the Marathon County Jail, North Central Health Care Facility and employers who are aware of the NTC SA LRC. Training is conducted in a positive environment focused on student success. Individual training and development plans are designed by the center director to meet the training and development needs for each student. First, the director arranges assessment testing, followed by a discussion with the student on their goals and then a tailored training and development plan for that student is created. The resulting plan guides the student to meet their educational goals by helping the student understand the relationship between their training goals and their future work opportunities. Two methods of training delivery are used: one-on-one and computer-based training. Technology plays an important role in the training at the NTC SA LRC. The students are encouraged to complete additional job training such as Word or Excel, apprenticeships, two or four-year colleges or other courses such as commercial driver’s licensing. Successful students take responsibility to follow their tailored training and development program plan. Training Center staff and tutors establish a one-to-one relationship with their students to keep that interest. Recognition ceremonies are held twice a year to celebrate student successes. The students take great pride in their accomplishments. Occasionally there are students who drop out of the program, but they are not forgotten. These students are contacted by the support staff and encouraged to return. Many respond to the calls, return and complete their program. Students know that the non-judgmental staff cares enough to be concerned about their education and success. This research paper presents the evaluation of the NTC Wausau, Wisconsin Salvation Army Learning Resource program and its impact on the students, the staff and the community.