What business travelers require in hotel room while traveling on business trip

Abstract

Imagine today’s business travelers jetting around the globe, using laptop on the flights, rushing into the hotel business center to send a fax or an e-mail or to run a computer program, being on the telephone while laying on the bathtub, using a computer in the hotel room, etc. Those would be the imagine when people think about this group of traveler. In assessing the current needs and wants of the business travelers, the main purpose of this study was to determine the in-room service amenities that business travelers need at a hotel when they travel on business. The specific objectives of the study were: 1.) To model current use pattern of amenities in hotel room; 2.) To assess the relative important of the in-room amenities to business travelers; 3.) To determine the future trend of service amenities that business travelers want in their hotel room. Questionnaires were used as the primary data collection instrument for this study. The questionnaires were developed based on previous surveys of Weaver and Oh (1993) and Sammons, Moreo, Benson, and DeMicco (1999). The subjects were international business travelers who stayed over at least one night in a hotel in Bangkok. Respondents of this study were randomly selected at Bangkok International Airport between January 11 to January 20, 2001. The total number of respondents was 170. The finding of this study would assist hotel managers in adding or eliminating service amenities in the hotel guestroom to serve the need of business travel.