A study on the transformation of the training program at Focus on the Family

Abstract

Focus on the Family (FOF), a non-profit Christian organization, identified a need to establish a sense of purpose and community within. Management desires to accomplish this task with minimal disruption to workflow and with financial integrity. FOF possesses a servanthood philosophy and it desires employees who understand and are committed to the mission in their hearts and minds. The Human Resources department formed a Staff Development branch for the main purpose of devising a strategy and model for an improved staff training program that emphasizes leadership. The strategy begins by providing awareness to everyone employed at FOF that they have a common worldview and that they are part of a community united toward one purpose. The desired results are that each will understand how their work contributes to the overall mission of FOF and they will have a passion about what they are doing. This study investigates FOF’s development of goals and corresponding training courses that highlight hiring technique, organizational philosophy, leadership skills, and worldview. The new training program is evaluated for success in relation to three measures. They include level one evaluations according to Kirkpatrick’s model, the results of two internal surveys, and trends in turnover rates. Information is gathered through observation and collection of available data. Results are displayed in graphs and signify success of the transformation process.