Client satisfaction survey of in-home family therapy

Abstract

A pilot test of a client satisfaction survey was conducted in a private agency providing in-home family therapy in west central Wisconsin. The family’s names of the clients were obtained from the agency’s closed client files. Of the 60 surveys, mailed 17 were returned marked undeliverable, and 4 surveys were returned completed. Of the 17 undeliverable clients, addresses were obtained for 4 clients and the survey was re-mailed to them. Participation was voluntary and anonymous. Four participants completed and returned the survey. Those who responded to the survey indicated that the service was helpful or very helpful. This was regardless of the living situation of the children both at the beginning and end of service.