The study of the key components of a work order process within a hospital environment

Abstract

The purpose of this study is to evaluate the key components of a functional work order process for facilities managers and to determine how it can improve the workflow within a hospital’s facilities department. A comprehensive review of literature was done to research maintenance procedures and systems used in hospital facilities. Secondly, to understand how a work order process creates opportunities to improve workflow, an evaluation of the key components of a process was conducted, along with a review of processes and procedures currently in place. Additional data for the study was gathered through the use of several survey techniques and through a quantitative evaluation (process charts, efficiency calculations, etc.) reviewed in the literature review.