Evaluating different training styles at MetLife Auto & Home

Abstract

This study is being created to evaluate the Training Plans that MetLife Auto & Home currently has been using and that in which it will be going to in the near future for the rollout of their Agent Resource Site (ARS). The Agent Resource Site is an Internet based application that allows an agent to access the software via the Internet. Once the agent is linked to the site, they put in an Agent ID and password. Once in the system the agent can conduct an Auto or Home Quote as well as continue on the fill in and process the application. MetLife is very excited about this new tool and wants to ensure they create the easiest way of doing business. This goal includes the training plan. The study will determine which plan is more effective for the agents. The researcher will also determine which training plan satisfies the agents needs the best. The study will benchmark other similar organizations and compare the training plans. A control group and an experimental group will be the foundation for this study. Control groups will be picked based on their skills for using computers and the amount in which they sell our product. The agents will go through one of the two training plans. The researcher will get feedback on what they liked and disliked. The researcher will monitor questions we receive from each team, we will look at their utilization percentages, and their satisfaction level. These items will be looked at during the training as well as continuos after the training for a certain time period. From the results the researcher will make recommendations to the management team. This information will be beneficial to the organization in determining their future training plans. The results determined that the traditional and in-agency training plans were the best options for agents. The statistics showed that participants that attendedthese sessions rated higher for hands on experience, effectiveness of training and the ability to hold interest. These are very important attributes of training and helped us determine that the traditional and in-agency training offered best results for training.