Analysis of the factors involved in restaurant management job satisfaction and retention for Famous Dave's of America

Abstract

This research investigates all aspects of the work environment and reward system that the restaurant managers for Famous Dave’s experience. These include: salary, bonus plan, recognition, health benefits, advancement opportunities, work environment, quality of life issues, understanding of roles, personnel development, and levels of authority. The study determined, among the many important factors, that personnel development and work environment were the top 2 factors involved in the manager’s satisfaction and retention. The research method used was an anonymous survey that was voluntarily filled out and returned to the research administrator. The population of this study included the entire population (89) of General Managers, Managers, and Managers-inTraining in the 25 Famous Dave’s restaurants located throughout the Midwest.