Coordination in Wisconsin's one-stop job centers: an effective delivery system of employment & training services

Abstract

The purpose of this study was to determine conditions which facilitate coordination in the delivery of employment and training services to clients/customers in a one-stop job center. The researcher interviewed three directors of three Wisconsin one-stop job centers. Additional data were derived from reading documents relating to the implementation of the new legislation, the Workforce Investment Act of 1998, informal discussions with Wisconsin staff from the Department of Workforce Excellence, and the literature review. The Directors were asked specific questions about the planning and implementation of the one-stop job center as it related to coordination of the many agencies partnering in this endeavor. The findings indicated that where key coordinating/planning teams were in effect along with direction from the state of Wisconsin and using their standards and the 1998 Workforce Investment Act guidelines, there was an effective delivery system of employment and training services.