Development and post analysis of Microsoft Outlook 98 forms training at company XYZ

Abstract

Company XYZ implemented Outlook 98® for their new email software. It provided extra functionality that their current Windows-based email software did not support—creating custom forms. They had been able to do this with mainframe email and individuals had been requesting this ability within Windows. The form’s development environment is unique, with some common features of other software. Company XYZ decided to have a course created that would teach individuals from departments how to create their own forms. This would help them obtain forms that met their business needs and reduce the cost of hiring consultants to develop forms. The researcher worked with Company XYZ’s email department to create a course that met their needs. All of the standard materials that Company XYZ uses were created (handbook, instructor guide, handouts, exercises, and course evaluation). The course was piloted in Wisconsin and adjustments were made. The course is now taught at three locations within the United States