Training needs assessment for Kell Container Corporation: a needs assessment and subject matter analysis

Abstract

The need for training in corporations is a growing concern. Training allows employees to obtain the knowledge and skills needed to perform their jobs to comply with the company expectations. Properly trained employees help companies perform effectively and efficiently. Kell Container is a corrugated sheet plant that employs approximately 150 people and serves statewide accounts. Kell has taken much pride in the quality of their products and their employees. This study will identify the current state of existing training programs and additional training programs that should be implemented at Kell Container Corporation. An interpretive approach was used in this study, and interviewing was used as the data collection technique. Managers, Supervisors, and Team Leaders were interviewed asking about the current training that they administer to their employees, what improvements to these programs they would like to see, and what additional training programs that they would like to see implemented. A total of 24 people participated in the study: 3 executives, 5 managers, 8 supervisors, and 8 team leaders. 4 Based upon the feedback the results are tabulated into the overall organizational chart and recommendations were identified. The organizational chart will identify overall common training needs for all employees as well as specific technical training improvements for certain departments within the company. Overall results of the interview indicated seven focus areas in which training should be improved or implemented at Kell Container. Listed below are the following results by the researcher listed in a prioritized order: 1. Employee Orientation – 23% 2. Technical & Non Technical – 23% 3. Customer Relations – 17% 4. Computer Skills – 15% 5. Line Supervision – 10% 6. Communication – 6% 7. Safety – 6%