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    • WI21-01: Using Online SSDI Conversations to Improve Communication and Outreach 

      Wong, Nancy; Ashton, Lydia; Choi, Jaeyoon; Puetz, Brett (Center for Financial Security, 2021)
      Text analysis of data collected from online forum conversations, a form of user-generated content (UGC), reveals that Social Security Disability Insurance (SSDI) applicants and recipients, the “customers,” share concerns ...