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Service training in the agriculture equipment industry

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dc.contributor.advisor Buttles, Timothy
dc.contributor.author Treu, Emily
dc.date.accessioned 2012-09-27T20:22:48Z
dc.date.available 2012-09-27T20:22:48Z
dc.date.issued 2012-09-20
dc.identifier.uri http://digital.library.wisc.edu/1793/63048
dc.description Plan B Paper. 2012. Master of Science in Agricultural Education--University of Wisconsin-River Falls. Agricultural Education Department. 33 leaves. Includes bibliographical references (leaf 33). en
dc.description.abstract The demand for service training continues to increase in the agriculture equipment industry as technology is adopted and advancements continue to be made on equipment. Service technicians need to be prepared when servicing customer's equipment. In this study I investigated the structure of service training and components of service training. The survey provided feedback on service training from service managers at dealerships. This information will allow service training to be effective and efficient. The population surveyed consisted of service managers from AGCO, Case IH, John Deere and New Holland dealerships. For the first part of the study I sent out a survey to the service managers that asked questions related to the structure, location, and cost of service training. Then I conducted phone interviews with service managers about the structure and components of service training, while receiving feedback on instructor and web based training. This study showed that there is a similar structure in service training among the four major North American equipment manufacturers surveyed. There were similarities in materials used during instructor based courses, along with advantages and disadvantages of web based learning courses among the manufactures. I believe there will continue to be a mixture of instructor and web based service training courses because the research showed that hands on activities are an important part of learning. en
dc.description.provenance Submitted by Heidi Southworth (heidi.southworth@uwrf.edu) on 2012-09-27T20:22:48Z No. of bitstreams: 1 EmilyTreu.pdf: 264013 bytes, checksum: 42666adfcca987f2ea04fa92f200efd4 (MD5) en
dc.description.provenance Made available in DSpace on 2012-09-27T20:22:48Z (GMT). No. of bitstreams: 1 EmilyTreu.pdf: 264013 bytes, checksum: 42666adfcca987f2ea04fa92f200efd4 (MD5) Previous issue date: 2012-09-20 en
dc.language.iso en_US en
dc.subject Agricultural machinery industry en
dc.subject Agricultural education en
dc.subject Agricultural mechanics en
dc.subject Agricultural mechanics--Training en
dc.subject Agricultural machinery en
dc.subject Agricultural machinery--Maintenance and repair en
dc.title Service training in the agriculture equipment industry en
dc.type Thesis en
thesis.degree.level MS en
thesis.degree.discipline Agricultural Education en

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