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dc.contributor.authorMarkgraf, Jill
dc.contributor.authorKishel, Hans
dc.contributor.authorJennings, Eric
dc.date.accessioned2011-05-11T22:11:16Z
dc.date.available2011-05-11T22:11:16Z
dc.date.issued2011
dc.identifier.citationJennings, Eric, Hans Kishel, and Jill Markgraf. Talkin' 'bout my Generalization: Confronting Assumptions about Attitudes Toward Reference Service in the Changing Library Workforce. In A Declaration of Interdependence: Proceedings of the Fifteenth National Conference of the Association of College and Research Libraries, March 30-April 2, 2011, edited by Dawn M. Mueller, 430-447. Chicago: Association of College and Research Libraries, 2011.en
dc.identifier.urihttp://digital.library.wisc.edu/1793/52545
dc.description.abstractA profession that has long been dominated by the Baby Boom generation is ushering in new generations of librarians. Because the shift in the library workforce is creating a new intergenerational mix of co-workers, librarians at the University of Wisconsin-Eau Claire-who themselves represent the three prevalent generations in the workforce-set out to explore potential differences in attitudes toward reference service in academic libraries. Rather than rely on personal anecdotes and assumptions about generational differences in attitudes, investigators sought to collect data reflecting attitudes and opinions. A survey, Attitudes Toward Reference Services, was sent to randomly selected academic library staff members across the United States. This survey asked questions about the changing nature of reference work, staffing a reference desk, important characteristics and skills for reference librarians to have, and more. Through the survey, investigators hoped to determine if differences in attitudes toward reference service broke down along generational lines, and-if not-what might be some variables that influenced attitudinal differences.en
dc.subjectGeneration Yen
dc.subjectGeneration Xen
dc.subjectBaby Boomeren
dc.subjectassumptionsen
dc.subjectattitudesen
dc.subjectacademic librariesen
dc.subjectgenerational differencesen
dc.subjectreference servicesen
dc.subjectMillennialsen
dc.subjectlibrariesen
dc.subjectgenerationsen
dc.subjectintergenerational workplaceen
dc.titleTalkin bout My Generalization: Confronting Assumptions About Attitudes Toward Reference Service in the Changing Library Workforceen
dc.typeArticleen


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