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Measuring Success in Mediation

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Author(s)
Ross, William
Citation
Mediation Journal, vol. 1, no.1, pp. 1-16
Date
Jul 2000
Subject(s)
Mediation
Abstract
The present paper critiques the tendency to rely on settlement rate as the prevailing criterion measure for evaluating mediation. Instead, a multi-dimensional framework is offered, utilizing a decision tree approach. If a dispute is settled, then one set of criteria become particularly relevant. If a dispute is not settled, then a different set of criteria become relevant. Further, the evaluator must determine whether the mediator emphasized issue settlement or relationship improvement when evaluating mediation efforts that did not result in agreement.
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http://digital.library.wisc.edu/1793/38211 
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